FAQ

We take care of rental properties for owners. This includes finding tenants, collecting rent, handling maintenance, and managing day-to-day issues.

Typical portfolios include single-family homes, multi-family buildings, condos, townhomes, and small commercial properties.

We manage properties in the Silicon Valley and nearby citites & communities.

Yes. We are fully licensed and insured to protect both owners and tenants.

We advertise the property online, show it to interested renters, and respond to inquiries.

We check credit, rental history, employment, and background to find reliable tenants.

• Below is our general qualification for applicants:
  • 3x income to rent ratio (industry standard)
  • Qualifying credit score of 650+ (we can use 700 if that is your preference)
  • Clean rental history and background check (no evictions recorded)
  • 2 months worth of paystubs or offer letter

Tenants can pay rent online or through other approved payment methods.

The property management company typically holds the deposit in a trust account, in compliance with state and local laws.

For routine repairs under an agreed-upon dollar amount, we proceed automatically. For larger expenses, we obtain owner approval first unless it’s an emergency that threatens safety or property damage.

Yes—owners may specify preferred vendors. We’re also happy to use our vetted professionals for reliability and competitive pricing.

No, we recommend owners pay for any landscaping services. We’ve found that placing the responsibility of landscaping on the tenants will not meet the expectations you may have.

We follow up with the tenant, apply late fees if needed, and take legal steps if the issue continues.

Regarding the water bill, we can have you send a copy of the bill to our management team as soon as it arrives. They will then add the amount to the tenant’s rent portal, labeled as a utility bill, for payment. Once the tenant pays, the amount will be transferred to your account via our ACH system. We’re experienced with this process, as many of our property owners use a similar setup. Alternatively, you can upload the bills directly to Willowby Properties, allowing tenants to make their payments there.

Owners receive regular financial reports, usually monthly.

Yes. If needed, we manage the eviction process according to the law.

Yes, most agreements include a cancellation clause with a required notice period.

You can apply online by filling out an application form.

Yes. The fee covers background and credit checks.

Below is our general qualification for applicants:

• 3x income to rent ratio (industry standard)
• Qualifying credit score of 650+ (we can use 700 if that is your preference)
• Clean rental history and background check (no evictions recorded)
• 2 months worth of paystubs or offer letter

Rent can be paid online or through approved payment options.

Submit a maintenance request through our online system or contact our office.

Issues like no heat, major water leaks, or electrical hazards are emergencies.

Call our emergency maintenance number provided in your welcome package or lease.

Pet policies vary by property. Check the listing or ask our office.

Security deposits are returned according to state law, usually within a set number of days after move-out.