Typical portfolios include single-family homes, multi-family buildings, condos, townhomes, and small commercial properties.

Below is our general qualification for applicants:

• 3x income to rent ratio (industry standard)
• Qualifying credit score of 650+ (we can use 700 if that is your preference)
• Clean rental history and background check (no evictions recorded)
• 2 months worth of paystubs or offer letter

Rental income—after fees and expenses—gets deposited directly into the owner’s bank account, usually monthly. Owners also receive detailed financial statements.

Ultimately, the decision is yours. We screens and runs background checks on all applicants and provides a Score based on certain markers our system checks for. We then propose an applicant or applicant group for you to consider. If you don’t want to deal with tenant placement, we can choose for you.

The property management company typically holds the deposit in a trust account, in compliance with state and local laws.

Tenants submit maintenance requests through an online portal or phone line. We assess the issue, dispatch trusted vendors, and follow up to ensure the repair is completed. Emergency issues are handled 24/7.

Yes—owners may specify preferred vendors. We’re also happy to use our vetted professionals for reliability and competitive pricing.

For routine repairs under an agreed-upon dollar amount, we proceed automatically. For larger expenses, we obtain owner approval first unless it’s an emergency that threatens safety or property damage.

No, we recommend owners pay for any landscaping services. We’ve found that placing the responsibility of landscaping on the tenants will not meet the expectations you may have.

Regarding the water bill, we can have you send a copy of the bill to our management team as soon as it arrives. They will then add the amount to the tenant’s rent portal, labeled as a utility bill, for payment. Once the tenant pays, the amount will be transferred to your account via our ACH system. We’re experienced with this process, as many of our property owners use a similar setup. Alternatively, you can upload the bills directly to Willowby Properties, allowing tenants to make their payments there.

Yes, most agreements include a cancellation clause with a required notice period.